First of its Kind Partner Network: No Wrong Door Forms

Authored by Sandra Oxx
October 16, 2020

A newly formed partner network known as No Wrong Door, funded by a three-year $375,000 startup grant by the van Beuren Charitable Foundation, is a first of its kind to be implemented in Newport County.

“The Foundation has been enormously generous in helping us create the first-ever coordinated network of agencies working together, using each other strengths, implementing and applying the same screening and referral processes for behavioral health,” said Newport County Prevention Coalition Director Rebecca Elwell. “This collaborative network really gives us the leg up on suicide prevention as well as mental health and substance use disorders.”

According to the American Foundation for Suicide Prevention, Newport County has the highest suicide rate in the state and one that is higher than the national rate. Newport County had a 2016 suicide rate of 14.4 per 100,000 individuals compared to the national 13.42 per 100,000. In addition, Newport’s 2016 suicide rate was almost double its 2012 rate of 7.24 per 100,000.

“Suicide prevention along with mental health, substance use agencies, and outpatient hospital units are revamping the way they do business so that no one falls through the cracks,” said President and CEO Jamie Lehane of Newport Mental Health. “This is cutting edge.”

Newport County Prevention Coalition and other leaders are involved in the interagency collaboration and what some experts term “a community culture determined to learn together and make a difference”.  Newport Mental Health, the Women’s Resource Center, CODAC, Newport Hospital’s Adult Partial Hospital Program, Child and Family Services, Hope Recovery Center, Trinity Healthy Living, Boys Town of New England and East Bay Community Action Program (EBCAP), are joining forces to form the No Wrong Door initiative.

“No Wrong Door is a creative and unique initiative because the connection by community behavioral health agencies and services will allow seamless comprehensive care.  It will be, in a sense, a safety net so that those in need don’t get lost along the way,” said Jon Brett, PhD, Director of the Partial Hospitalization Program at Newport Hospital.


The initiative involves a systemized approach to treatment where a person could walk into any partner-agency door in Newport County and receive the same initial suicide prevention screening and preliminary behavioral health screening to determine most appropriate services among a variety of independent and agency therapists in Newport County.

The timing of the No Wrong Door initiative could not have been more opportune. We truly are in the middle of what is currently being termed as a Syndemic, meaning that each component of this current state of public health--Covid, Opioid Overdose Epidemic, uptick in suicide and other mental health issues--are synergistically impacting the adverse outcomes of each. CODAC is grateful for our Newport partners as we make care truly accessible and easy as possible,” said CODAC President Linda Hurley,

As part of the initiative and a $224,000 grant from the van Beuren Charitable Foundation, Newport Mental Health will be expanding its 9-2 Weekday Walk-in to a 24/7 Access Center. This way anyone in the community, who is experiencing a behavioral health challenge, can get immediate help 24 hours a day, 7 days a week.  The individual could be an existing Newport Mental Health client or from a collaborating No Wrong Door agency or simply new to any form of behavioral health treatment.

“No Wrong Door provides a network of provider services, which people can immediately access at the most convenient location for them,” said Robert Crossley, Vice President of Behavioral Health with East Bay Community Action Program (EBCAP).

Through the 24/7 Access Center, once an individual receives an assessment/evaluation, Newport Mental Health staff will coordinate all services for that individual. Services may include medication, therapy, crisis response, family support, links to resources and help to access ongoing mental health and substance abuse treatment from either Newport Mental Health staff or an agency or therapist in the community who is best suited to the person’s needs. Jessica Walsh, Executive Director of the Women’s Resource Center (WRC) notes, “Domestic violence victims often need many supports and that the WRC is “excited to have this coordinated service” to offer clients.

“Child & Family is participating in this important collaboration because in order for families to meet the behavioral health needs of a child or an adult, and they often need to address additional barriers such as homelessness, domestic violence, substance use, and basic needs. By introducing a Wraparound approach along with evidence based programming Child & Family and the No Wrong Door initiative will ensure that families receive high quality and coordinated care,” said Vice President Robert Archer of Program Operations

The No Wrong Door System of Care anticipates the launch of Behavioral Health Community Council with a diverse membership of community members including behavioral healthcare clients and families in early 2021.


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