Crisis Response & Services
Clinical Support in a Crisis
The Emergency Services and Open Access Department at Newport Mental Health provides a range of specialized clinical services and front-line community work for those experiencing a mental health or substance use crisis. To connect with us, you can:
- Walk in without an appointment, Monday-Friday, 9am-2pm
- Call our crisis helpline any time - (401) 846-1213 option 1
Services
Crisis Helpline
Our Emergency Services helpline is fully staffed 24/7/365 by mental health professionals. A crisis is determined by you – if you need help, please call. We will talk with you, and can provide additional services (see below) if needed.
Mobile Crisis Response
Our Emergency Services Department is fully staffed 24/7/365 with mobile crisis clinicians specially trained to help those experiencing a psychiatric crisis. We come to you — at school, at home, or at another community space. You can call the crisis helpline for yourself or others. We provide:
- Crisis management
- De-escalation
- Risk assessment
MRSS
Mobile Response and Stabilization Services (MRSS) is our 24/7 crisis response for children, youth, and young adults. It is also available through the crisis helpline. We help stabilize families with youth experiencing behavioral health challenges, preventing further escalation or harm. We offer support in the family’s home or another community setting, helping where it is needed most to de-escalate behavioral health crises in a familiar environment.
- Stabilize the immediate crisis
- Implement coping strategies, develop a safety plan, or provide temporary intervention until longer-term support can be arranged
- Offer services or referrals tailored to the specific needs and preferences of the family
Open Access
Setting an appointment can feel like a monumental task. With our Open Access policy, we provide the space for you to decide “I’ll just walk in today.” This leads to an immediate connection with a provider, which increases the likelihood of longer-term engagement.
- Anyone can walk through our doors at 42 Valley Road in Middletown, RI, Monday through Friday, from 9am-2pm, without an appointment
- Meet with a mental health professional that day
- Receive an assessment, regardless of age, socioeconomic status, or insurance
Post-Crisis Stabilization
All individuals and families who receive crisis services, whether in-person or over the phone, also receive post-crisis stabilization services. This program allows our Emergency Services staff to fill the gap between crisis and connection to longer-term care. We help our clients, new and existing, navigate the systems that can be challenging to take on alone. Crisis stabilization can include:
- Clinical support
- Case management
- Referrals to additional services
Who is this for?
Anyone experiencing a mental health or substance use crisis, or who those who simply don’t know where to turn for help
Quick Facts
- (401) 846-1213 option 1 is answered 24/7/365
- Walk-in hours at 42 Valley Road are 9am-2pm, Monday-Friday
- Speak with a trained mental health professional
- Mobile response comes to you when needed
